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SMTP.com Account Manager - Hybrid Role
MOZ Group
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ahuntsic north, Canada
Location
ahuntsic north
Posted
June 13, 2026
Commute
Local Area
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This job is in your area. Enjoy a short commute and work close to home.
Job Description
Join SMTP.com as a Technical Account Manager in hybrid Ottawa, where you'll become a vital resource for enterprise clients. Combine your technical skills and commercial acumen to facilitate client relationships.
This position focuses on delivering exceptional onboarding and ongoing support for high-volume accounts. You will work closely with internal teams to ensure a smooth transition post-sale and address technical escalations. Your role will also involve identifying upsell opportunities to enhance revenue.
Key Responsibilities: β’ Facilitate smooth sales handoff for new clients β’ Oversee implementation and technical onboarding β’ Conduct product demos tailored to client needs β’ Serve as the primary contact for technical escalations β’ Synthesize client insights for product improvement
Requirements: β’ 3β5+ years in a technical customer-facing role β’ Experience in SaaS and IaaS settings β’ Strong API experience and analytical capabilities β’ Knowledge of email pr...
This position focuses on delivering exceptional onboarding and ongoing support for high-volume accounts. You will work closely with internal teams to ensure a smooth transition post-sale and address technical escalations. Your role will also involve identifying upsell opportunities to enhance revenue.
Key Responsibilities: β’ Facilitate smooth sales handoff for new clients β’ Oversee implementation and technical onboarding β’ Conduct product demos tailored to client needs β’ Serve as the primary contact for technical escalations β’ Synthesize client insights for product improvement
Requirements: β’ 3β5+ years in a technical customer-facing role β’ Experience in SaaS and IaaS settings β’ Strong API experience and analytical capabilities β’ Knowledge of email pr...