Join MOZ Group as a Technical Account Manager in hybrid Ottawa, focusing on SMTP solutions. Drive client onboarding, deliverability optimization, and facilitate technical communications.

This role requires 3-5+ years in a technical account management or customer support role. You will manage onboarding for high-volume accounts, troubleshoot technical challenges, and provide product insights to clients. Your work directly impacts client satisfaction and revenue growth.

Key Responsibilities: • Lead technical onboarding processes for new clients • Manage escalated technical issues and performance metrics • Conduct audits to ensure optimal inbox placement • Gather client feedback for product improvements • Facilitate commercial collaborations for renewals

Requirements: • 3-5+ years in SaaS/IaaS technical roles • Strong API and email protocol knowledge • Excellent verbal and written communication skills • Proven success in managing enterprise accounts • Ability to...