Drive product awareness through various channels (panel of external brokers/branch personal bankers/RWM relationship managers/Branch Managers) to build new-to-bank (NTB) sales pipeline and drive the utilization for Share Margin Financing (SMF) business.

Manage the relationship and create stickiness with in-market brokers/ dealers /remisiers/clients through unrivaled customer service.

Provide accurate, valid, complete and latest information to internal and external stakeholders.

Handle customer complaints effectively, provide appropriate solutions and alternatives; follow up closely to ensure issues are resolved.

Actively participate and promote the Bank’s marketing campaign to drive NTB acquisition and SMF utilization.

Perform visitation to external brokers, branches and Priority Ba...