SME Customer Service Representative

Location: Bristol / Leeds

DLG is evolving. Across every part of our business, teams are embracing new opportunities and putting customers at the heart of everything they do. Whether you're already part of DLG or thinking about joining us, you'll have the chance not only to be recognised for your skills, but also to build on them and be empowered to do your very best.

What you’ll be doing

As a SME Customer Service Representative , you will respond positively to customer interactions across our small business insurance products, providing expert Sales and Customer Service support. You'll underwrite, sell and service policies while operating confidently within a Delegated Underwriting Authority (DUA), ensuring every customer receives a personalised and compliant experience.

Your key responsibilities