Technical Support Lead - JD (Support Manager)

Location: Remote
Department: Customer Support
Reports To: Head of Support

About Us:
Smartlead is a cutting-edge platform designed to transform a company's cold email outreach into a consistent revenue-generating machine. Smartlead empowers businesses to enhance their engagement with prospective customers, efficiently driving revenue growth. With a global presence and a rapidly expanding customer base, Smartlead has become one of the fastest-growing Sales Tech platforms, supporting 16,000 businesses worldwide, sending 14 million emails every day.

Job overview:
As a Support Team Leader / Support Manager, you will be responsible for managing the support team, ensuring timely and high-quality resolution of customer queries, and collaborating with e...