Responsibilities

• Translating business needs into technical specifications, facilitating requirements gathering, and conducting workshops to identify automation opportunities. 
• Documenting processes, ensuring Smart Automation solutions meet business requirements, acting as a liaison between IT and business, and leading the Citizen Developer Program while authoring user guides.
• Manage project tracking and reporting, focusing on key metrics, status, and issue resolution. Lead the introduction and adoption of Jira, setting up governance processes and communication plans. 
• Identify and mitigate risks proactively, while creating reports and dashboards for stakeholders. Foster team cohesion through effective task assignment, conflict resolution, and prioritization to ensure deadlines are met without compromising quality.
• Demonstrate technical proficiency by documenting technologies and guiding teams to align with business objectives....