Key Responsibilities:

Facility Operations Training & Audits:

● Conduct regular operational and facility audits across Urban Vault locations to ensure compliance with SOPs and service standards.

● Identify process gaps, skill deficiencies, and training needs through on-ground observations and audit findings.

● Develop and deliver structured training programs for:

○ Housekeeping Teams

○ Pantry Teams

○ Security Personnel

○ Facility Supervisors

○ Valet & Frontline Support Staff

● Conduct refresher training sessions and toolbox talks to reinforce operational best practices.

● Track post-training improvements through audits, assessments, and performance reviews.

● Coordinate with Operations and Facility Managers to implement corrective action plans.

● Support the standardization and documentation of operational procedures across locations.

Learning & Development Support (30%):

● Assist i...