The Site Service Engineer is responsible for providing on-site technical support, maintenance and training on a range of print and mailing production equipment, as well as knowledge of ancillary finishing equipment. The internal, and external, contact on all hardware and software related problems, this role is responsible for diagnosing and troubleshooting mechanical, hardware, software, and system failures in a timely manner, while following Company’s procedures for proper repair and escalation.

Essential Job Functions

• Primary responsibility is to minimise operational downtime by troubleshooting and repairing all mechanical, electrical and software issues, as well as liaising with 3rd‑party suppliers where equipment may be on service contract.
• Maintains site customer equipment by conducting routine maintenance and performing regular preventative maintenance on applicable equipment while following Company’s procedures for proper repair and escalation...