Job Description
Role Overview
We are seeking a highly skilled Site Reliability Engineer (SRE) to lead the reliability, scalability, and performance of our operations. You will be the primary owner of the AWS cloud infrastructure and the end-to-end DevOps pipelines. Your mission is to treat 'operations as a software problem,' automating away manual toil and ensuring our AWS environment delivers a seamless experience for both agents and customers.
Key Responsibilities
1. AWS Connect & Service Desk Reliability
- Infrastructure Management: Design, deploy, and maintain the AWS Connect ecosystem, including Contact Flows, Lambda integrations, Lex Bots, and claim phone numbers using Infrastructure as Code (Terraform/CloudFormation).
- Service Availability: Maintain the 'always-on' state of the service desk. Manage voice and chat channel reliability, ensuring low latency and high audio quality.
- Integration Support: Oversee the reliability of integrations between AWS Conne...