We are seeking an experienced and motivated team member to support our AI and DevOps Platform Support team in North America. This role is responsible for contributing to the stability, reliability, and performance of our critical AI and DevOps platforms. The team supports a wide range of services, including multiple AI applications, developer tools, and CI/CD pipeline technologies used across the organization. The ideal candidate will help lead a team of SRE and Support engineers, facilitate incident and problem resolution, and collaborate with engineering and development teams to enhance platform services and supportability. The role includes short‑term planning and coordination of actions and resources within the team.

Responsibilities

• Demonstrates a strong understanding of how application support contributes to the overall technology function and organizational objectives.
• Assist with vendor relationship management, inc...