Role Objective

We’re an award‑winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! The Site Reliability Engineer serves as the guardian of our production systems, ensuring the reliability, scalability, and performance of our IoT telemetry platform. You will define and enforce Service Level Objectives (SLOs), automate operational processes, and build the infrastructure and tooling that enables our engineering teams to deploy with confidence. By implementing comprehensive monitoring, incident response procedures, and reliability practices, you will play a pivotal role in maintaining the uptime and data freshness that our customers depend on for their critical fleet operations.

Key Focus Areas

• SLO Management
• Infrastructure Automation
• Incident Response
• Secur...