8x8 connects our customers and teams globally, empowering CX leaders with performance and insights to make smarter decisions, delight customers, and drive lasting business impact. The UC Operations team manages the production infrastructure behind 8x8’s Unified Communications platform—including voice, fax, messaging, and collaboration services used by enterprise customers worldwide.

Responsibilities

• Own platform reliability across global UC infrastructure, driving incident response and preventing failures before they occur.
• Triage and resolve complex issues such as service restarts, hung processes, and infrastructure failures, and act as an escalation point for the NOC during frontline limits.
• Execute routine maintenance tasks, including certificate renewals and log rotation, to proactively avoid downtime.
• Lead blameless post‑mortems that result in actionable improvements rather than lost action items.
• Colla...