Career Area

Product Support

What you will do

• Determining and scheduling appropriate support requirements for a region or area and participating in negotiating service level agreements.
• Identifying and addressing the training and development needs of project managers and team staff.
• Collaborating with sales and product development teams to develop and execute an effective sales strategy for each new business opportunity.
• Taking ownership of customer issues and requirements and ensuring they are resolved in a timely manner.

What you have

Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Service Excellence : Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs ...