Join Siemens Healthineers as a Customer Support Specialist, where you'll leverage your bilingual skills to enhance customer satisfaction. Manage orders and billing processes across diverse accounts.
As a Bilingual Customer Services Operator, your role includes order management, conflict resolution, and customer inquiries. You will engage with key accounts to ensure an efficient order-to-delivery process. Your strong communication skills in French and English are essential for success in this position.
Key Responsibilities:
• Oversee customer orders from entry to delivery
• Ensure accurate billing and invoicing in SAP
• Resolve inquiries related to orders and billing efficiently
• Develop customer relationships for improved service
• Analyze order data for continuous improvement
Requirements:
• Fluency in French and English essential
• At least 2 years in order management or customer service
• Strong problem-solving and analytical abilities
• Experien...