Reporting to the IT Department, the main tasks of a change management officer are:
- Centralize all user feedback (by email or via the GLPI tool) in the tracking files dedicated to each interface or module ;
- Ensure the regular update, reliability, and traceability of these tracking files ;
- Identify users facing difficulties and offer targeted support adapted to their needs ;
- Detect recurring misunderstandings and functional issues in order to analyze their causes ;
- Propose corrective actions and improvement ideas for interfaces in line with business needs ;
- Write periodic summary reports on user feedback, identified malfunctions, and suggested improvements during change periods ;
- Collaborate closely with development teams and IT stakeholders to ensure the follow-up, qualification, and prioritization of feedback ;
- Ensure that user documentation (user guides, training materials, and tutorial videos) is available, updated, an...