Shop Manager – Retail Operations

Job Summary

We are seeking an experienced and customer-focused Shop Manager to oversee daily retail store operations and ensure exceptional customer service, sales growth, and operational efficiency. The ideal candidate will have strong leadership skills, commercial awareness, and experience managing retail teams within fashion, lifestyle, sports, multimedia, or consumer retail environments.

Key Responsibilities

• Supervise and manage day-to-day store operations


• Deliver excellent customer service and resolve customer concerns promptly


• Monitor sales performance, KPIs, and business targets


• Analyze daily, weekly, and monthly sales trends and identify growth opportunities


• Manage inventory activities including stock movements, transfers, replenishment, shrinkage, and cycle counts


• Ensure proper visual merchandising and compl...