Description

Department Overview
Rakuten Mobile is driving business growth and creating customer touchpoints in physical channels, with shop operations at its core. Our stores serve as the front line of customer engagement, offering services across the entire Rakuten Group-including telecommunications, fintech, and e-commerce-and playing a vital role in supporting the brand experience beyond simply acquiring contracts.

The mission of this department is to provide comprehensive support for store repairs and maintenance, ensuring that Rakuten Mobile shops nationwide are always operating at their best. This is a highly rewarding role where you will not only provide rapid responses to breakdowns and malfunctions but also constantly pursue better store environments for both customers and staff.

You will do more than just fix things; you will think deeply about how to provide a more comfortable space and how to solve store-related challenges, th...