· Deliver excellent customer service, both directly and indirectly through employees, to meet or exceed customer expectations, to maintain and elevate Ted’s reputation for hospitality and care.

· Oversee and direct crew, including delegating duties as needed.

· Assist with store operations, including inventory management, cleanliness, efficiency, and service utilizing outlined processes, policies, and standards put forth by Ted’s and as directed by the General Manager.

· Aid in staffing the store, including interviewing applicants, hiring new employees, and training crew up to fill all needed positions. Duties regarding staffing also include scheduling employees appropriately to staff the store sufficiently and with adequate labor.

· Train and coach employees on job duties, including operational tasks and soft skills such as customer service and leadership, us...