Customer Service

• Maintain a positive and professional working relationship with internal and external clients
• Respond to customer service requests in a timely manner
• Respond to emergency calls (during shift work)

Maintain Data Center Systems

• Assist the Operation Lead in the daily management of the DC Operations and Periodic Preventive Maintenance Management ensuring 100% uptime of the Dc critical M&E systems
• Conduct daily walkthrough of DC to record and report any faults or defects detected and take down record of M&E equipment
• Ensure that the FOC is monitored and manned at all times and that EPMS, BMS, and Fire System alarms are responded to in a timely manner; contain/isolate the fault identified and provide impromptu escalations/updates base on escalation plan laid
• Conduct daily routine checklist to ensure no environmental abnormalities and all critical M&E related systems are in ...