Job Overview

To receive, log, assign, track, manage and report on all company's Support Desk tickets received. These tickets will include End User Support and Environment Support to monitor and report on backups and available server space. This is a client-focused position – the individual must have excellent verbal, written, listening and communication skills, great communication skills; must be able to analyse and solve customer problems; pay attention to detail and be well organised.

Duties & Responsibilities

• Support existing client applications
• Field incoming calls and emails from customers for service requests regarding authentication, permissions, usability.
• Document problem and troubleshooting efforts.
• Communicate moderately complex or technical information, ideas and results effectively in both oral and written form.
• Escalate unsolved tickets to a SharePoint Developer as and when required.
• Implement c...