Join Shakepay as the Fraud Operations Manager to lead efforts in protecting our platform from fraud and financial risks. This role combines leadership with a keen understanding of crypto-related risks in a flexible work environment.
As the Fraud Operations Manager, your responsibilities will include directing a dedicated team focused on fraud prevention and ensuring operational effectiveness. You will engage with various teams such as product, design, and compliance to enhance risk management and customer satisfaction. Your efforts will drive improvements in fraud detection and operational workflows, making a meaningful impact on customer experience.
Key Responsibilities:
• Oversee and mentor the fraud operations team at Shakepay
• Manage operational performance metrics and process optimizations
• Champion key risk initiatives with cross-department collaboration
• Improve fraud detection systems and reporting tools
• Utilize operational data to drive strategic adju...