. Experience handling Executive/C-Level Support . Experience with supporting Windows 10/11 and MacOS . Experience with Microsoft 365 and Windows Administration . Experience with scripting (PowerShell) . Experience with running AV event / conference room support . Exposure to Citrix Cloud/XenDesktop/XenApp . Exposure to Microsoft Azure Administration (endpoint/exchange/VDI) . Exposure to ticket queue management (ServiceNow) . Exposure to Intune and JAMF Device Management . Collaborate effectively with the infrastructure engineering teams and the business