Key Responsibilities

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  Develop and customize applications in Salesforce Service Cloud.
  


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  Configure Service Cloud features such as Cases, Knowledge, Omni-Channel, CTI, Email-to-Case, and Service Console.
  


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  Build custom components using Apex, Lightning Web Components (LWC), Aura Components, Visualforce, and SOQL/SOSL.
  


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  Integrate Salesforce with third-party systems using REST/SOAP APIs.
  


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  Create workflows, validation rules, flows, process automation, and approval processes.
  


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  Troubleshoot and resolve application defects and performance issues.
  


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  Collaborate with business analysts and stakeholders to gather requirements and provide technical solutions.
  


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  Perform deployments using Change Sets, DevOps tools, or CI/CD pipelines.
  


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  Maintain security standards including profiles, roles, permission sets, and sharing rules.