Servicing Associate

Join our team and help members navigate one of life’s most stressful moments—after a total loss auto accident. You’ll play a critical role in supporting members through the financial aftermath, ensuring they understand their options and receive the best possible resolution.

What You’ll Do

In this dynamic, member-focused role, you’ll combine customer service, problem-solving, and attention to detail to deliver exceptional support:

• Review & Audit loan files to ensure all required documents and contracts are complete
• Guide members through filing GAP claims and canceling service contracts
• Manage case data with accuracy, organization, and confidentiality
• Handle 10–30 daily interactions, including inbound/outbound calls and emails to gather information and resolve cases
• Collaborate cross-functionally with insurance companies, GAP providers, and dealerships
• Identify process i...