About the role

At IBM CIC we provide technical and industry expertise to a wide range of public and private sector clients in the UK. Our mission is to improve the hybrid cloud and AI journey for the most innovative and valuable companies, delivering effective solutions that drive meaningful business change.

Responsibilities

• Lead the development of a tailored ServiceNow strategy, considering value versus effort and aligning with ITIL processes.
• Prepare cost‑benefit models and contribute to solution design, including effort estimation and costing.
• Configure and maintain ServiceNow modules, focusing on IT Service Management (ITSM), IT Operations Management (ITOM), Incident, Problem, Change, and Release Management.
• Deliver training and support to clients, ensuring a smooth transition to the ServiceNow platform.
• Collaborate with internal teams and external partners to coordinate deployment of ServiceNow solutio...