ServiceNow System Administrator
Location: Aguascalientes, Aguascalientes (MX-AGU), Mexico (MX).
Experience: Overall 5+ years.
ServiceNow: 2+ Years.
Responsibilities
Responsible for upgrades and update set movements to higher environments.
First point of contact to address reported issues with operation of the ServiceNow platform.
Day‐to‐day administration of the ServiceNow system including adding users, groups and roles ensuring conformity with agreed access standards.
Adheres to existing platform governance processes for support, maintenance and agreed SLAs.
Monitor work queue and collaborate with teams to resolve support issues in the ServiceNow platform.
Monitor health, usage and overall compliance of ServiceNow and its applications.
Create reports and dashboards as required and schedule reports for distribution.
Create clear and concise documentation in the ServiceNow knowledge‐base module around known issues or workarounds.
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