Senior ITSM Project Manager – ServiceNow / SMO Processes
Por favor, asegúrese de leer completamente el resumen y los requisitos de esta oportunidad de empleo que se detallan a continuación.
Role Purpose
The
primary goal of this role
is to
deliver, standardize, and continuously improve key Service Management Office (SMO) processes
using the
ServiceNow platform .
The role owns the
end-to-end delivery of ITSM and service lifecycle processes
such as Incident, Change, Problem, Request, Knowledge, SLAs, CMDB, Asset, and Service Modeling (Business, Application, and Technical Services), ensuring they are
fit-for-purpose, technically robust, and fully aligned with operational needs .
This is a
hands-on senior delivery role
requiring deep ITSM knowledge, strong ServiceNow technical understanding, and proven project leadership in complex, global environments.
Key Outcomes & Accountabilities
SMO / ITSM Process Del...