Job Description

Key Roles and Responsibilities:

• Knowledge of ServiceNow modules such as ITSM, ITOM, HRSD, SPM, CSM, SecOps and GRC.
• Facilitate workshops with clients to gather business requirements, understand their needs, and translate those requirements into actionable tasks for the development team.
• Develop and maintain detailed documentation for configurations, integrations, and system processes.
• Provide expert advice to clients on best practices for ServiceNow upgrades, patching, and ongoing system maintenance.
• Act as Scrum Master for the ServiceNow implementation projects, ensuring adherence to Agile methodologies and best practices.
• Track and report on the progress of sprints, ensuring that deliverables are achieved and client expectations are met.
• Strong communication and problem-solving skills.
• Excellent communication and interpersonal skills to work with both technical ...