We are looking for a ServiceNow Platform Specialist (m/f/d) to support processes and continuously improve the ServiceNow platform for a client in the chemical/pharmaceutical industry based in Bubendorf.

Responsibilities

• Pre-qualify, analyze, and resolve incidents and service requests in close collaboration with the Managed Services team
• Identify improvement and optimization opportunities across workflows and platform processes by
  • Supporting the deprecation of obsolete customizations and flows
  • Analyzing incident and request trends
  • Gathering and structuring user feedback
• Support the definition and creation of metrics and reports to analyze platform usage and performance from a business perspective
• Translate data and insights into concrete optimization and automation opportunities to improve the technical implementation of current workflows
• Support and maintain document...