A leading enterprise organisation within a highly regulated environment is seeking an experienced ServiceNow Platform Owner to lead the strategy, governance, and operational excellence of its enterprise observability capability.

This is a high-impact leadership role focused on ensuring observability platforms, telemetry data, integrations, and operational processes enable proactive monitoring, rapid incident response, and continuous service improvement across complex enterprise environments.

The successful candidate will play a critical role in driving reliability, resilience, and visibility across business-critical technology platforms.

Key Responsibilities

• Define and own the enterprise observability platform strategy and roadmap
• Drive governance, standards, and best practices across observability tooling and telemetry management
• Oversee monitoring, event management, dashboards, alerting, and service-level indicators