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**Job Description**

**_ACCOUNTABILITIES_**

**Key Responsibilities**

+ Act as escalation point for incidents and problems, and represent the ServiceNow platform in the Major Incident Process
+ Supports problem management and CAPA for complex scenarios.
+ Provide transparency about operational performance (metrics, trends, findings) and drive service reviews with stakeholders
+ Ensure the Platform Capacity is proactively managed and aligned with the Platform Roadmap
+ Ensure transparency on license consumption...