ServiceNow Platform Management Technical Support Analyst

ServiceNow Platform Management Technical Support Analyst

Direct message the job poster from Inetum

We are seeking a customer oriented and technically proficient ServiceNow Technical Support Analyst to join our team. The successful candidate will be responsible for providing day-to-day support across multiple ServiceNow platform, ensuring optimal performance, user satisfaction, and alignment with business requirements. The ideal candidate will bring a strong understanding of ITSM practices, hands-on ServiceNow experience, and the ability to engage effectively with both clients and internal teams.

Key Responsibilities:

• Provide support for ServiceNow-related issues, including logging incidents, resolving user queries, and escalating complex issues as needed.
• Monitor and manage incoming tickets and ensure timely response in accordance with defined SLAs.