MLF-
SERVICENOW & ITSM MANAGER
MADRID/BARCELONA

We collaborating with a multinational FMCG company who is currently expanding their team with a new role, looking for top ServiceNow professionals , who will have a key position in the organization.

Role Overview

We are looking for a senior external consultant (contractor) to manage the global ServiceNow platform and lead the continuous improvement of IT Service Management processes across the Group. The role combines platform ownership, global process governance, and project management for the related projects.

You will be the single point of contact for all ServiceNow and ITSM topics and work closely with our ServiceNow partner, as well as Group IT teams and local IT teams. Although external, this role is strategic and long-term, with the possibility of future internalization.

Key Responsibilities

ServiceNow Platform Ownership