ServiceNow ITSM Consultant with 4+ years of hands-on experience in implementing and supporting ITSM modules including Incident Management, Problem Management, Change Management, Knowledge Management, Configuration Management (CMDB), and Service Catalog on the ServiceNow platform. Strong expertise in ServiceNow administration, workflows, business rules, client scripts, and integrations. Experience in gathering business requirements and delivering scalable ServiceNow solutions. Good understanding of ITIL processes and ServiceNow best practices.