Role Title:

ServiceNow ITOM SME / CMDB Lead

Experience:

7–12 Years

Job Summary

We are seeking an experienced ServiceNow ITOM SME / CMDB Lead to drive CMDB strategy, governance, data quality, and service mapping initiatives. The ideal candidate will lead CMDB transformation efforts, ensure alignment with CSDM standards, and support the organization's journey toward a service-aware AIOps model.

Key Responsibilities

• Define and execute a multi-phase CMDB maturity roadmap, transforming CMDB from poor data quality to a service-aware AIOps model
• Act as the primary architect for the Common Service Data Model (CSDM), ensuring alignment with the latest ServiceNow framework
• Provide architectural leadership, prioritizing out-of-the-box capabilities over custom development
• Collaborate with Infrastructure, Cloud, Security, and Application teams to drive CMDB adoption and accuracy
• Estab...