Role: ServiceNow IT Operations & Asset Management

JD:
Key Responsibilities:

Support ITSM processes including Incident, Problem, Change, Knowledge, and Configuration Management (CMDB)

Manage and enhance Enterprise Asset Management (EAM) capabilities such as asset portfolio management, RFID implementation, lifecycle management, maintenance planning, and workflow automation

Support Field Service Management (FSM), including field agent management and task execution tracking

Manage IT Asset Management (ITAM) for both hardware and software assets

Support IT Operations Management (ITOM) functions, including Discovery, Service Mapping, Event Management, and Cloud Management

Collaborate with stakeholders to gather requirements, optimize workflows, and ensure operational stability

Experience:

Total Experience: 7+ years overall

ServiceNow Experience: Up to 4 years