Job Profile Summary

Applies ServiceNow HRSD platform capabilities and best practices to design, configure, implement, and maintain scalable, secure, and user-centric HR service solutions. Works cross‑functionally with HR, IT, and business stakeholders to understand HR processes, employee experience requirements, and organizational goals. Translates business needs into effective ServiceNow HRSD configurations, workflows, and integrations. Leveraged agile delivery methods to continuously enhance employee self-service, automation, reporting, and compliance while driving business value and operational efficiency.

Key Responsibilities

Translate HR business requirements into clear, well-defined ServiceNow HRSD solutions, including Case and Knowledge Management, Employee Service Center, Lifecycle Events, and Service Portal capabilities.

Design, configure, and maintain HRSD workflows, catalog items, business rules, UI policies, client script...