We’re looking for a ServiceNow Field Service Management (FSM) Architect to lead the design and delivery of enterprise ServiceNow FSM solutions for our clients. This is a client-facing role that combines deep technical expertise with consulting, solution architecture, and pre-sales responsibilities.

You’ll work closely with customers to understand their business processes, design scalable FSM solutions, lead implementation teams, and support pre-sales activities including solutioning, scoping, estimates, and Statements of Work when not actively delivering projects.
What You’ll Do

+ Lead end-to-end ServiceNow FSM implementations from discovery through deployment.

+ Design scalable, best-practice ServiceNow FSM solutions that leverage out-of-the-box capabilities wherever possible.

+ Facilitate client workshops to gather requirements and translate business needs into technical solutions.

+ Provide technical leadership to development teams thr...