Job Summary

The ServiceNow Consultant is responsible for developing technical solutions on the ServiceNow platform and supporting the implementation and enhancement of modules such as CSM, HRSD, IRM/GRC, SecOps/TPRM, ITOM, ITAM, and CMDB, including ServiceNow AI and automation capabilities. The role includes development, configuration, integrations, and maintenance activities following best practices and collaboration with global teams.

Role Responsibilities

• Develop and configure ServiceNow modules including CSM, HRSD, IRM/GRC, SecOps/TPRM, ITOM/Discovery, ITAM/HAM/SAM, and CMDB.
• Create technical design documents, workflows, scripts, and unit test cases.
• Build platform components using JavaScript, Glide API, Script Includes, UI Policies, Client Scripts, and Flow Designer.
• Implement and support AI capabilities such as Virtual Agent, NLU, AI Search, Predictive Intelligence, and Now Assist.
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