Job Title - Demand Business Manager – Service Now (UAE On-site)
Job Type - UAE (Dubai/Abu Dhabi)
Experience - 6+ Years
Job Summary
We are seeking a Service Now Demand Manager to lead the intake, prioritisation, and alignment of demand across a large-scale Service Now platform operating within a structured Center of Excellence (Co E) environment.
This role is responsible for managing the end-to-end demand pipeline, ensuring that business requests are clearly defined, prioritised, and aligned with platform capabilities and delivery capacity. The successful candidate will bring strong Service Now platform understanding, enabling them to validate requirements, guide demand shaping, and ensure effective flow of work into delivery.
Key Responsibilities
Own and manage the Service Now demand pipeline, including:
Demand intake and logging
Initial assessment and categorisation
Prioritisation and backlog alignment
Work with business stakeholders to:
Capture and...