We are seeking a Delivery Manager with strong ServiceNow experience, who will also perform Business Analyst responsibilities. This dual role involves overseeing project delivery, managing a development squad, gathering business requirements, and ensuring compliance with government frameworks.

• Project Management
  • Track project timelines, resources, risks, and change requests.
  • Oversee automated testing frameworks and CI/CD pipelines.
  • Ensure adherence to client’s guideline.
  • Manage client’s provided environments, deployments, and data migration.
  • Deliver first initiative within 6 months; subsequent releases every 4–6 months.
  • Manage sprints, releases, and risks using SGTS tools (e.g., GitLab, JIRA).
  • Develop and maintain a product roadmap aligned with business objectives.
• Business Analysis