We are seeking a highly skilled Lead Designer with knowledge of telecom domain and proficiency in ServiceNow specially CSM module . The ideal candidate will have a deep understanding of ServiceNow platform capabilities, business processes, and telecom services. As a Lead Designer, you will play a pivotal role in driving the design, implementation, and optimization of ServiceNow solutions to support our telecom service offerings. The mission of Lead Desginer is to: - Requirement Elicitation and Analysis: o Collaborate with Customers & internal stakeholders to gather and analyze business requirements o Elicit, document, and analyze business requirements, processes, and workflows. o Translate business requirements into clear and concise functional specifications for technical teams. - ServiceNow Configuration and Customization: o Utilize your knowledge in ServiceNow specially focusing on CSM module to suggest configuration and customization of the platform to meet the business requirement...