• Location:- Phoenix, AZ (5 days office)


• Overall – 10+ years


• Vertical – Banking


• 12+

JD:-

We are looking for a ServiceNow Process Transformation Consultant to assess and improve Incident and Problem Management processes within our Digital Workplace Servicing unit. The role focuses on process redesign, data classification improvement, and operational workflow optimization to enhance service effectiveness, data accuracy, and overall operational maturity.

Required Skills & Experience

• Strong experience with ServiceNow ITSM, specifically Incident and Problem Management.


• Hands-on experience in ITSM process assessment and transformation initiatives.


• Solid understanding of ITIL v4 practices related to Incident and Problem Managem...