CMDB Process Owner & ServiceNow CMDB Coordinator

We are looking for an experienced CMDB Process Owner & ServiceNow CMDB Coordinator to lead the implementation, governance, and continuous improvement of our ServiceNow CMDB environment.

In this role, you will own the Configuration Management process , ensuring a reliable and high-quality CMDB that supports IT Service Management (ITSM) , operational excellence, and data-driven decision-making. You will act as the key link between technical teams, stakeholders, and ITSM governance.

Key Responsibilities

• Own and govern the Configuration Management process aligned with ITIL best practices
• Define and maintain CI classes, attributes, and relationship models
• Configure and optimize ServiceNow CMDB, Discovery, and Serv...