Confidential is seeking a ServiceNow Change Management Analyst in Mexico City to optimize change processes and ensure service stability using the ServiceNow platform. The role involves leading the change lifecycle, supporting Problem Management, maintaining configurations, and facilitating CAB meetings. Candidates should have 3 to 6 years of relevant experience, hands-on technical knowledge of ServiceNow, and a strong understanding of ITIL-aligned processes. Fluency in English is required for effective communication with stakeholders.
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