**Job Family** **:**

SAAS/PAAS/Cloud Consulting

**Travel Required** **:**

Up to 10%

**Clearance Required** **:**

Ability to Obtain Public Trust

**What You Will Do:**

+ Support ServiceNow initiatives by working with clients, stakeholders, and end users to gather, analyze, and validate business requirements.
+ Assist in translating business needs into ServiceNow solutions, ensuring alignment with platform capabilities across modules such as ITSM, HRSD, and App Engine.
+ Participate in stakeholder meetings and working sessions to understand current-state processes, identify pain points, and help define improved future-state workflows.
+ Collaborate with developers and technical teams to support the design, configuration, and implementation of ServiceNow applications.
+ Document requirements and translate them into user stories, acceptance criteria, and functional specifications to support development and deliver...