Job Summary

We are seeking a strong and seasoned ServiceNow Architect with deep expertise in AI-driven capabilities within the ServiceNow ecosystem . The ideal candidate will have extensive hands-on experience in architecting and implementing advanced solutions leveraging Now Assist, Virtual Agent, Agentic AI, Predictive Intelligence, Task Intelligence, and AI Control Tower (AICT) .

This role requires strategic thinking, strong technical leadership, and the ability to design scalable, intelligent ServiceNow solutions aligned with enterprise architecture standards.

Key Responsibilities

• Lead end-to-end architecture and design of ServiceNow platform solutions.
• Architect and implement AI-powered capabilities including:
• Now Assist
• Virtual Agent (Now Assist VA)
• Agentic AI
• Predictive Intelligence
• Task Intelligence
• AI Control Tower
• Define AI governan...