ServiceNow Administrator Specialist

Requisition ID:

Join a purpose‑driven, high‑performing team committed to results.

We are the Service Management Technology (SMT) team under Global Technology Enterprise Platform (GTEP). We utilise the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident, problem, and change management; service requests; asset management; and configuration management. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not fit perfectly.

Reporting to the Senior Manager, Service Management Platform Administration, you are responsible for delivery, maintenance, and support of the enterprise ServiceNow application in a fast‑paced environment. Primary focus (80%) is day‑to‑day operations, new project initiative involvement, and stability of the deployed modules. Secondary focus (up to 20%) will be to troubleshoot complex issues and ...