Job description:

• Manage user accounts, permissions, and roles in JIRA and Service Now
• Create, modify, and optimize projects, workflows, schemes, screens, and fields in JIRA and Service Now
• Develop and maintain integrations between JIRA, Service Now, and other systems using APIs, webhooks, and script runner
• Monitor system performance, security, and availability, and perform regular backups and upgrades
• Provide technical support and training to JIRA and Service Now users, and resolve issues and requests
• Generate and analyze reports and dashboards to track project progress, service quality, and customer satisfaction
• Evaluate and implement new features, plugins, and enhancements to improve the functionality and usability of JIRA and Service Now

Qualifications:

• Bachelor’s degree in computer science, information technology, or related field
• 3+ years of e...