Sword is a leading provider of business technology solutions within the Energy, Public and Finance Sectors, driving transformational change within our clients.  We use proven technology, specialist teams and domain expertise to build solid technical foundations across platforms, data, and business applications.  We have a passion for using technology to solve business problems, working in partnership with our clients to help in achieving their goals. 

We are seeking an experienced IT Service Design & Transition Manager to lead the design, integration, and transition of new and changed services into operational support, on IT and OT environments and large-scale programme delivery.

• Develop and maintain service design packages, support models, SLAs/OLAs, and process maps for new or changed services
• Drives the maturation of service management processes, ensuring they evolve in line with programme needs, governance requirements, and ...